A truly value-added service provided by KCG Consulting is Program Management.  Many companies want to have inbound or outbound marketing and sales efforts, and they want to use a qualified outsourcer.  The problem facing most of them is that they do not have anyone internally who has the time or expertise to manage these programs.  That’s where we come in.  We will manage a program completely for an organization from vendor selection through script writing to file processing.  This includes customer service initiatives.  Most companies can save considerable money outsourcing customer service as long as someone knowledgeable manages it for them.  We are adept at handling customer service.

We are NOT brokers.  We do not get any compensation from the vendors – that would create an instant conflict of interest.  We work for YOU and manage your programs as if they were our own.  We demand quality; we do a lot of monitoring and insist on top performers for our client’s programs.  Once the initial project is outlined, the only resource we need is one person internally to act as a liaison for the odd situations that may come up, especially relating to customer service.

With over 80 years of combined experience in managing inbound and outbound programs, there is little we have not seen.  We have full capability in all aspects of a telephonic marketing or customer service campaign.  Clients that have used our services unanimously endorse us for our efforts, honesty, thoroughness and, of course, results.

Give us a call and we would be happy to discuss your situation or planned marketing effort.